Hello and welcome to Kamelya Aromacosmetique!
We are delighted to welcome you and provide clear answers to the most frequently asked questions you may have.
Since 2011, Kamelya has made its home in Victoriaville, but our world exists entirely online at www.kamelya.ca. No physical store, but a complete immersion in our virtual shop! For personalized advice, please email us at [email protected]. May your day be bright and full of discoveries!
- Delivery is free for orders of $99 or more before taxes and $9.95 for orders under $99 before taxes.
Delivery usually takes 2 to 5 business days. Once your package is ready to be shipped, you will receive a delivery confirmation email from Canada Post, including a tracking number.
- How to get information and advice on your products: To learn more about our products, explore the dedicated pages for each product on our website: www.kamelya.ca.
If you haven't found what you're looking for yet, feel free to contact us by sending a detailed message to [email protected]. We commit to conducting the necessary research to answer all your questions within 48 business hours.
1 DELIVERY
1.1 Delivery method and fees
Kamelya Aromacosmetique ships through Canada Post. This service allows us to guarantee a reliable and efficient delivery solution. Canada Post delivers packages from Monday to Friday, from as early as 9 am to as late as 8 pm. During the order process, you can choose from 2 delivery options: leaving the package at your doorstep or leaving a notice for you to pick up the package at the nearest postal counter.
Delivery within Canada only
1.2 How do I track my order?
Once your package is ready to be shipped, you will receive a delivery confirmation email from Canada Post, including a tracking number.
1.3 What is the delivery timeframe?
Delivery usually takes 2 to 5 business days depending on your place of residence. Once your package is ready to be shipped, you will receive a delivery confirmation email from Canada Post, including a tracking number.
2 PAYMENT
We offer payments by credit card, PayPal or Sezzle
3 ORDERS
3.1 Can I cancel my order?
NO! No cancellations are accepted once payment has been made.
3.2 What should I do if I received the wrong product?
We apologize if an error occurred during the preparation of your order.
To report an error, please contact us at [email protected] and attach a photo of the product received in error as an attachment. We commit to responding to you within 48 business hours (our hours of operation are from Monday to Friday from 9 am to 5 pm). Please refrain from sending multiple messages, as we respond to all our emails promptly. We thank you in advance for your patience and understanding. Rest assured that we will address your message within 48 business hours.
